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Return Policy

As a business focused on inspiring a positive mindset, we are committed to providing an excellent shopping experience.  However, things happen… 

If you are unhappy, for any reason, with your purchase from the Jennifer Hanscom Jewelry website, contact us within 30 days of your purchase and we will direct you through an exchange or refund.

Please note:

  • Return shipping is not covered.
  • The jewelry must not have been modified in any way.
  • Upon receipt of your jewelry, in its new and unused condition, we will refund the price of your purchase minus the shipping charges.
  • Restrictions may apply for discounted items or promotional offers.
  • Custom orders are non-refundable and non-returnable.
  • Late returns are subject to a re-stocking fee.

 

To contact us via email, simply fill out this form...

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